Refund policy

Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your food product to request a return.

To be eligible for a return, the product must be unopened, unused, in its original condition, with all original packaging and seals intact. You’ll also need the receipt or other proof of purchase.

Due to the nature of our food products, opened, partially consumed, used, damaged due to improper storage or handling, or unsealed products are generally not eligible for return.

To start a return, you can contact us at shizenpure@gmail.com. Please note that Shizenpure reserves the full right to accept or reject any return request after reviewing the order and the reason for the return.

If your return is accepted, we’ll arrange for our shipping partner to pick up the order. Please keep the product safely packed and in its original packaging until the pickup.

You can always contact us for any return-related questions at shizenpure@gmail.com.

Damages and Issues

Please inspect your order immediately upon receiving it. If the product is damaged, defective, spoiled, leaking, tampered with, or if you receive the wrong product, please contact us as soon as possible and provide details and, where applicable, photographs of the product and packaging so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you receive the product you want is to request a return of the eligible product. Once the return is reviewed and accepted by Shizenpure, you may place a separate order for the new product.

Refunds

We will notify you once we have received and inspected your returned product and will let you know whether your refund has been approved or rejected.

If your return is approved, the refund will be processed to your original payment method within 7–10 business days. Please remember that it may take additional time for your bank, card issuer, or payment provider to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at shizenpure@gmail.com.

Important Note

Shizenpure reserves the full right to approve or reject any return or refund request at its sole discretion, subject to applicable laws and regulations. Return requests may be reviewed based on the condition of the product, the reason for the return, and other relevant circumstances.

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